Recently I have a very bad experience with Fido customer service, had three chats and one call over the last month but still my bill is not corrected.
The issue is actually straightforward: I've ordered CPO device and Fido charged me with new device monthly payment.
everytime reaching out to customer service they always tell me to call back in two weeks, says backoffice looking at the issue, and each time I have to explain the whole thing from scratch even though I provided them the reference numbers from previous calls. It's really unacceptable by the standard of Fido customer care.
can anyone look at my issue pls?
thanks
Jerry
