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Recent email about fido survey

I'm a participant level 1
I'm a participant level 1

I just got a email from

asking to do a survey for the recent support through your customer service on 06/02/2020.

However, I have not contacted fido on Feb 6, 2020. I am just wondering if there was someone trying to fake my identity and contacted Fido on my behalf?




I'm a participant level 1
I'm a participant level 1

this is a big deal to me no internet for almost 4 hiurs and they said until 2 am. Then the costumer service that i spoke is not nice. I am not happy with your service. 

Hey @Emilyn_detorres! Philippe here. I hope you're doing well. Smiley


I'm sad to read about your experience! That's certainly not what we want you to come away with when talking with us.


In order to help you, can you please confirm if you're having trouble with your mobile internet or home internet please?



I'm qualified level 1
I'm qualified level 1

Hi @uoroai,


That is definetly odd, it would be best for you to contact customer service and they can tell you the last time you contacted them and the details and you can take necessary actions if you need to.