Really unprofessional service

[SS2018]

I recently made an upgrade on phone I was confirmed that I will have discount of $15 altogether 

but, later everyone I called said there was no such things and have there own story to tell 

I am really disappointed with Fido service.

[SS2018]

Hey @SS2018! Welcome to the community.

I'm sad to read about your experience, we certainly don't want to leave you disapointed. As we need to access your account to help you with this, I suggest you contact us here or we can send you a PM from the community.

[FidoPhilippe · Accepted solution]

Hey @SS2018! Welcome to the community.

I'm sad to read about your experience, we certainly don't want to leave you disapointed. As we need to access your account to help you with this, I suggest you contact us here or we can send you a PM from the community.

[SS2018]

Hi i am unable to connect to you 

thanks

[FidoSaira]

That's a bit odd! All our servicing channels remain open.

Can you please clarify which contact method you tried to reach our customer care support?

And if applicable, what was the error message?