Today I had to refill my account, and I noticed things have changed. The log in is different and the menu has been modified. First, I want to mention that I have been with fido for many years and have been satisfied with their services and support over the years. Now, with the new log in, email has to be supplied and new password, then a pin # has to be sent to your phone and then it must be entered into the system. I had no idea why until I told on chat support that this is for "prepaid customers", and is was based on customer feedback. Really?? I have no qualms for safety, but customers should have been given the option to have the pin # sent or not (maybe there is an option?). Finally, when I get into my account, I noticed the entire layout has been changed. Personally, I preferred the old setup, it was more user friendly. Of course this is only one person's opinion, but still the entire log-in procedure is too much for me. I have 2 accounts and I have to do this everytime I log-in. Not sure if I am only person who feels this way, but I know that I am not the only person who has been experiencing dificulties logging into their account recently. Right now I am disappointed with the whole procedure, and considering different options...
Hey @dyang1, thanks for your feedback! We're still working on it, and I'm sure you'll learn to like it
You need to register everytime you log in? You normally only have to do this the first time. Let me know, we'll look into this.
It dyang1 again, since this past Saturday, I am still unable to log into my account. I type in the PIN for accessing the Fido Application and get an error message. I have done this many times and still get the error message. Also, this past Sunday, I called the Fido Prepaid department to discuss my issue, they tried to help me but they received the same error message as I have been getting. The rep. was unable to tell me when this problem will be reselved. Can someone please look into this issue for me?