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I have a problem, I refilled my prepaid account but the amount is like before the filling

I'm a Contributor Level 1
I'm a Contributor Level 1

Hi, I refilled just before at the fido store my prepaid account (40$), I checked on line now my account is still like before I fiiled it - 19.56$. How's taht possible?!? What should I do. Plz someone help




***Edited to add Labels***


Former Moderator
Former Moderator

Hi obsaggitarius! 


I'll send you a PM so that we can check that out for you. 


For future reference, you can reach out to us on Facebook or Twitter for any account related help. Smiley