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ProMotion discount removed multiple times

Jabref
I'm a participant level 1
I'm a participant level 1

August

  • frustrating experience on same issue multiple times. This time Krina  is the manager i spoke with. Who tired to put the blame on me instead that it was not reported.  Posting it here for records as well 

 

This is to inform you about a ticketthat's been escalated with reference number i2268188572
Ticket numbers 
BT36108 (647#
BT36111(416#
 
This is regarding a repeated issue of a promotion thatdoesn't seem to stick on my account. The promotion was for 34.99 in two of my mobile lines which required me to setup auto payment aswell 
Although unfortunately I’m having to continue to call in for a credit for it multiple times now Each time I call I’m losing trust & credibility since they claim they have NO RECORDS of me struggling with this Issue repeatedly
 
Later im credited on it saying it's fixed in the back end. PLEASE HELP FIND A PERMANENT FIX FOR IT. and help me trust you with promotions offered with a lot of time effort spent over them. 
On Tue, Jul 16, 2024 at 2:56 AM FidoBill@fidomobile.ca 
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1 REPLY 1

FidoValerie
Moderator
Moderator

August

Hey @Jabref Smiley

Welcome to the Community!

 

I'm sorry to hear about what's been going on with your discount. That being said, we don't have access to your account details via the Community forums, so it would be best for you to reach out to us via any of the methods listed here.

 

Should you still have unresolved concerns afterwards, you can follow the process here!

 

Hope this helps and that you get a resolution as soon as possible. 



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