Primary account holder

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I'm a Participant Level 1 coolkevinvancou
I'm a Participant Level 1

Primary account holder

Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!

 

 

Accepted Solution

Re: Primary account holder

Hey @rkdalstn43!

 

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here!  Smiley

 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 



 

 

 

 

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Re: Primary account holder

Hi again @Rahmansistani!

 

Let us know if this was resolved Smiley

 

 



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I'm a Participant Level 1 golestani
I'm a Participant Level 1

Re: Primary account holder

I have the same problem. I log in  with my number.

 

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Re: Primary account holder

Hey @golestani!


If you're the account holder, you'll have to register for an account with your e-mail by visiting Fido.ca and clicking on "Register now". Once registered, you need to connect it as the account holder Smiley

 

Let us know if it works!

 

 



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Message 13 of 43
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I'm a Participant Level 1 rkdalstn43
I'm a Participant Level 1

Re: Primary account holder

I had same problem.

when i log in with my e-mail address, i also cannot view my bill details.

they keep to say that "For privacy resons, billing details are only available to the primary account holder. If you would like to view billing details please contact this account's primary account holder"

how can i do it?

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Message 14 of 43
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Fido Employee cj_court
Fido Employee

Re: Primary account holder

If you had previously logged into the app/Fido.ca with your phone number you may have to call Fido, have the phone number and email disassociated from the account and then register with the email again. The email you make your Fido.ca account with has to be the same email we have on your account, as does the name, address and date of birth. Once all of this is confirmed when you register with the email be sure you select "account holder" and not "subscriber".

 

Hope this helps 



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Message 15 of 43
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Solution

Re: Primary account holder

Hey @rkdalstn43!

 

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here!  Smiley

 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 



 

 

 

 



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Message 16 of 43
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I'm a Participant Level 1 HaoranLiang
I'm a Participant Level 1

RE: Primary account holder

I am the holder of my account and can not see the detailed information about my bills. It says "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder." What should I do?

 

 

 

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Message 17 of 43
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Re: Primary account holder

Hey @HaoranLiang,

 

I've moved your post here since you'll be able to find the solution in @FidoNick's reply Smiley

 

We can also send you a PM right here on the Community if you'd like, just let us know.

 

 



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I'm a Participant Level 1 arielwy
I'm a Participant Level 1

Re: Primary account holder

how can i change to account holder

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Message 19 of 43
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Former Moderator FidoPamela
Former Moderator

Re: Primary account holder

Hey @arielwy

 

Welcome to the Community Smiley 

 

I have moved your post here as you might find the solution to your problem above. 

 

Let me know if that helps. If it doesn't, I'll be happy to send you a PM so we can look into this together. 

 

Keep me posted! 



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