Primary account holder

[coolkevinvancou]

Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!

[coolkevinvancou]

Hey @rkdalstn43!

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here! 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 

[FidoNick · Accepted solution]

Hey @rkdalstn43!

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here! 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 

[HaoranLiang]

I am the holder of my account and can not see the detailed information about my bills. It says "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder." What should I do?

[FidoClaudia]

Hey @HaoranLiang,

I've moved your post here since you'll be able to find the solution in @FidoNick's reply

We can also send you a PM right here on the Community if you'd like, just let us know.

[arielwy]

how can i change to account holder

[FidoPamela]

Hey @arielwy! 

Welcome to the Community  

I have moved your post here as you might find the solution to your problem above. 

Let me know if that helps. If it doesn't, I'll be happy to send you a PM so we can look into this together. 

Keep me posted! 

[pudding1212]

I was trying to use my email address log in to my account check for my billing details, but that is shows "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.".

I had registered my number with my e-mail and set it up as an account holder.

What can I do for that?

Please help. Thanks.

[FidoAmanda]

Hey @pudding1212!

Welcome to the Community!

I've moved your post to this thread since it's about the same thing.

Check out the Solution above and let us know if that helps!

[Omarnet]

Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!

[FidoClaudia]

Hey @Omarnet,

Check out the solution of this thread to learn how to go about this and how you can contact us to resolve it.

If you'd rather have us send you a PM here on the Community, let me know and I'll send you a message

[jeanrichard1958]

I have the same problem using my email account.

Have the same notification:"For privacy reasons, billing details are only available to the primary account holder"

Thanks in advance.

[FidoThomas]

Hey @jeanrichard1958

Welcome to the Community

Check out the solution of this thread to learn how to go about this and how you can contact us to resolve it.

If you'd rather have us contact you, let me know and I'll send you a PM!

[kr9]

I am trying to view a bill however it says "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder." I can guarantee that I am the primary account holder. Help please?

[FidoNick]

Hey @kr9!

Are you logging in to Fido.ca with your e-mail or phone number?

If it's with your number, please head over to Fido.ca and register as an account holder, your e-mail be used to log in going forward

If you already use e-mail login, there are 2 options. You can create a new login as an account holder with a different e-mail, or we can send you a PM to cancel the remove the current profile so you can register again as an account holder!

Let us know what you prefer to do!

[phonephone9]

HI,

I have been trying to see the details of my last bill. However, I am not able due to I am "not" the holder account even though I am.

I have been reading that it is due to a problem with an email registration. So my question is HOW can I register as an account holder?

[FidoNick]

Hey @phonephone9!

I've moved your post to this thread as it has all the answers you need

Let us know if you need our help and we`ll send you a PM!