Primary account holder

[coolkevinvancou]

Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!

[coolkevinvancou]

Hey @rkdalstn43!

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here! 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 

[FidoNick]

Hi again @Rahmansistani!

Let us know if this was resolved

[golestani]

I have the same problem. I log in  with my number.

[FidoNick]

Hey @golestani!

If you're the account holder, you'll have to register for an account with your e-mail by visiting Fido.ca and clicking on "Register now". Once registered, you need to connect it as the account holder

Let us know if it works!

[rkdalstn43]

I had same problem.

when i log in with my e-mail address, i also cannot view my bill details.

they keep to say that "For privacy resons, billing details are only available to the primary account holder. If you would like to view billing details please contact this account's primary account holder"

how can i do it?

[cj_court]

If you had previously logged into the app/Fido.ca with your phone number you may have to call Fido, have the phone number and email disassociated from the account and then register with the email again. The email you make your Fido.ca account with has to be the same email we have on your account, as does the name, address and date of birth. Once all of this is confirmed when you register with the email be sure you select "account holder" and not "subscriber".

Hope this helps 

[FidoNick · Accepted solution]

Hey @rkdalstn43!

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here! 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 

[HaoranLiang]

I am the holder of my account and can not see the detailed information about my bills. It says "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder." What should I do?

[FidoClaudia]

Hey @HaoranLiang,

I've moved your post here since you'll be able to find the solution in @FidoNick's reply

We can also send you a PM right here on the Community if you'd like, just let us know.

[arielwy]

how can i change to account holder

[FidoPamela]

Hey @arielwy! 

Welcome to the Community  

I have moved your post here as you might find the solution to your problem above. 

Let me know if that helps. If it doesn't, I'll be happy to send you a PM so we can look into this together. 

Keep me posted!