Prepaid account

Prepaid account

Prepaid account

Mariu
I'm a Participant Level 2

Prepaid account

Why does my account show a zero balance even though I have 97 of 100 prepaid minutes remaining?

5 REPLIES 5
FidoPierre
Moderator

Hey @Mariu,

 

Can you provide us with some more information about this inquiry? Can you clarify where you're seeing the Zero balance vs where you are able to see that have the 97 minutes remaining out of 100 minutes? 

 

 

 



Mariu
I'm a Participant Level 2

Thank you for your response

I can see these details in my account under usage. My phone also shows the balance 0 when I dial 225.

 

Hey @Mariu

 

Ce que vous voyez à 0 c'est l'argent dans le compte. Par contre, il est possible que votre solde soit à 0, mais qu'il vous reste des minutes! Smiley



Mariu
I'm a Participant Level 2

Bonjour Julien,

 

But why is my balance Zero when I just paid? I received notification that my refill of $100 was successful.

 

Thanks

Did you check your account history to verify if you used anything that would have used the money you added on the account?