Bright star is scam and fido should be ashamed for selling them

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I'm a Visitor dmase81
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Bright star is scam and fido should be ashamed for selling them

Not sure why FIDO feels like they are doing any customers a favour offering this as an option. When sold to me I was not explained the fees I would have to pay to get a replacement phone or hassle that came with it.  Not only that but the place I was sent to that "fixed" my cracked screen made it worse and the phone screen would not function after . Bright star does nothing to help you, they are rude and do not have your best interest un mind. Plain and simple it's a SCAM and FIDO should be ashamed with being connected with the.. You're better getting Apple Care, do not pay the $13 a month, it's a waste. I will be moving my provider elsewhere after 18 years because of this. 

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Re: Bright star is scam and fido should be ashamed for selling them

Hello Dmase81,

 

  Welcome to the community!

 

  I'm sorry to hear you had a bad experience with Brightstar. When you purchased the device protection, you should have also been given documentation regarding the service, which included information about service fees. You can also view the information here.

 

  You should note that AppleCare also have service fees.

 

Hope this helps 😀

 

Cheers

 

 

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Re: Bright star is scam and fido should be ashamed for selling them

Hey @dmase81,

 

We're very saddened to know about your situation with Brightstar. That is definitely not the experience we want you to have. Our intent is always to provide our customers with dependable options and services and we take note of your experience and feedback.

 

On our end, we're always available if you want us to take a look at your account.

 

Keep the community updated if you have any further inquiries. 



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Re: Bright star is scam and fido should be ashamed for selling them

Hello Dmase81,

 

  Welcome to the community!

 

  I'm sorry to hear you had a bad experience with Brightstar. When you purchased the device protection, you should have also been given documentation regarding the service, which included information about service fees. You can also view the information here.

 

  You should note that AppleCare also have service fees.

 

Hope this helps 😀

 

Cheers

 

 


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