May 2023
Assistance required:
Impossible to manage any aspect of one's Prepaid account on fido.ca anymore. Need to register a new Credit Card, and despite name & address matching the account name, when attempting to add via the automated system (611), it transfers us to a Rep. Here's the thing, none of us should be providing entire Credit Card details (account #, exp date & Security code) by phone. This is in no way secure.
So, how can one register a new Credit Card for Prepaid without giving it to an agent, when your website will not service Prepaid any longer (whithout explanation, by the way), and, 611 won't allow us to self-add the card?
Also, please explain the instructions below, still posted to your website to this date in MAY 2023:
https://www.fido.ca/support/billing-payment/how-to-refill-or-auto-refill-your-account
There are several ways to do a one-time refill. Click on the method of payment to learn more.
Register your credit card once and refill your account directly from your phone or on fido.ca in just a couple easy steps.
Step 1: Register your card in My Account on fido.ca
Things to Know
Step 2: Choose from 3 easy ways to refill your account:
Prepaid airtime vouchers come in denominations of $10, $20, $30, $50 and $100 and can be purchased at all Fido points of sale and most drugstores, gas stations, convenience stores, electronics stores and post office locations
There are 3 options you can choose to refill your account with a voucher:
June 2023
Hey @MCB_52,
The information you shared from our website is only for one time payments. From my understanding you're looking to set up a form of automated payments for your prepaid account.
I was able to find this page: How to refill your Fido Prepaid Account - Fido and for auto refills it says;
Now if this is still not working properly for you, we would then suggest to get in touch with customer care to look into it further!