I called in to transfer my number from Freedom to Fido this morning at 9:20 am (today's date: Nov. 22, 2020). It's 1:20 pm now and I still don't have service on my Fido SIM card. My old SIM w/ Freedom is no longer in service and I've received an email that my service with Freedom has been cancelled. Just wondering why it's taking a while! Anything else that I need to do?
Thanks for replying. I've restarted my phone, reset "network settings", reset "all settings" and I still have no service. Should I go in person to a Fido store? Please let me know, thanks in advance.
Welcome to the Community
The very first step would be to activate an account with us. We'd give you a temporary number at first.
Once you're ready for the transfer, we'll send a request to have your existing number transferred to replace the temporary number.
To request the transfer, you need to reach out to us. We'll need the phone number you want to transfer as well as your account number with your current provider. If you have a Password/PIN or the IMEI of the phone you have with them, it can help too. The more info we have the more chances of the transfer going smoothly.
Once the transfer is requested, it takes a max of 2.5 hours for a mobile and 7 days for a landline number to be transferred. You'd receive a text message on the phone as soon as the transfer is completed.
Once the transfer is completed, both the temporary number and the line with your old provider would be cancelled.
Hope that helps!