Plan started but I didnt receive my sim card and phone

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I'm a Participant Level 2 TarikBylka
I'm a Participant Level 2

Plan started but I didnt receive my sim card and phone

So basically, I bought the s9+ with a 24month plan last sunday and Im a new customer so I should get a sim card and my phone ( which have not yet been sent I believe.) I live in montreal so I dont think it should take that much time, the site says 1-2 days shipping for big cities or 3-5 for the others. Its been 3 days now. Upon looking at my account with my new Fido number, It says my plan already started ( I mean the cycle) which is usually 31 days and theres 28 days left for the next cycle. Thing is Im paying for something im not using right now? I dont have the phone or the sim card... I tried the tracking method but it doesnt work, UPS and Canada post do not seem to have any information about my delivery. Is this normal, I mean is it usually like this for Fido or  is there a problem with my order?

Accepted Solution

Re: Plan started but I didnt receive my sim card and phone

Hey @TarikBylka

 

Welcome to the Community Smiley 

 

The plan becomes active when the phone is shipped. If you see your plan active online, this would mean the phone has been sent. 

 

Have you received an email confirmation with the tracking number? 

 

Let me know! 

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Former Moderator FidoPamela
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Re: Plan started but I didnt receive my sim card and phone

Hey @TarikBylka

 

Welcome to the Community Smiley 

 

The plan becomes active when the phone is shipped. If you see your plan active online, this would mean the phone has been sent. 

 

Have you received an email confirmation with the tracking number? 

 

Let me know! 



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I'm a Participant Level 2 TarikBylka
I'm a Participant Level 2

Re: Plan started but I didnt receive my sim card and phone

Thx,

 

And I see ^.^ its on the way I guess. And no I havent received any emails with a tracking number, but its fine I can wait a little longer. Thank you!

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