I called earlier in the month and the rep said they had changed my plan to the 45$ 5gig plan that was available and it was to be completed by the 22nd of July. When I logged in it did say "PLAN CHANGE PENDING" and confirmed by another rep. when I was looking at other plans available. I see this plan change has not gone thru, I dont like wasting my time continually, what now. Heres the message I got, I have a screen shot
Hey @emilieh66, Alex here!
Sorry to see to hear about this situation, I can definitely understand how frustrating this might be.
I know you've already spoken with some of our reps before, but we would need to have a look at your account in order to try and help with this. Make sure to get in touch with us again and we'll find a way to get this fixed!
You can contact us through any of the channels here.
I was told i could change my phonw today and I'm STILL seeing this blocking me... the plan has been changed as of today... Why is this still a problem?! I want to pick up this deal NOW!
Hello @bobdifdgdf
I can see how this can be a problem for you. To go over your plan change, it would be important to get in contact with our customer service.
If it's best for you, we can also send you a PM here on the Community.
Let us know what's best for you.
