Plan Rates are going up

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I'm a Participant Level 3
I'm a Participant Level 3

Plan Rates are going up

No more paper bills

Have to pay to adjust through chat services

More automation

 

and you are increasing the bills?

 

This is a little excessive even though it's only $5. 

I've been a fido customer for years, i'm most likely going to start looking for another provider.

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Moderator
Moderator

Re: Plan Rates are going up

Hey @KW34 and welcome to the Community.

 

We always appreciate your feedback here.

 

We sometimes adjust the pricing so we can continue investing in our network

 

To go over your options, don't hesitate to contact us. You can find the ways to reach us on our Contact page here.

 

We can also send you a PM here if that's best for you.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Plan Rates are going up

sent you a pm, i tried to even upgrade, and now that deal is gone in less than 24 hours. Defintely thinking of leaving fido now. This is getting ridiculous.

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Moderator
Moderator

Re: Plan Rates are going up

I received your PM, talk to you soon.



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Message 4 of 7
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Plan Rates are going up

exactly

didn't know until i see the increased bill.

$5 don't sound a lot, but 10+% increase does.

i think this is the second time happening, i remember it was $40 and now it's $50.

what will stop them from increasing every year or less?

maybe it's the standard pratice in the industry

but if being 10+ yr customer means nothing

i will just switch to another provider when i see a good deal

 

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I'm a Participant Level 1
I'm a Participant Level 1

Re: Plan Rates are going up

Wow.... the rates are increasing again.....the second time within 3 years.

 

My bill was $40, and now it's $50, which is a 25% increase and I wish this would be happened to my wages as well.... WELL DONE FIDO!

 

BTW, it that really costy that sending us an email saying the plan rates are going up? At least I never miss an email that reminds me my bill is ready...

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Moderator
Moderator

Re: Plan Rates are going up

Thanks for your feedback @pcui!

 

We prefer to let you know about this change on your bill, where we detail your account balance and usage. That way you have the chance to review everything in one place.



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