My friend and I joined Fido on December 28, 2021. At that time, promotion was offered to us at $40 per month. Since I am worried about the price increase after joining plan, we have repeatedly confirmed whether the price of the $40 plan will change before signing the agreement. And the sales also told us that this plan would not change for two years, and it is also stated in the agreement. But half year later we received the bill showing that the price of plan had increased. We called the customer service to ask the reason, and they said that fido could change the price at any time because what we signed was not a contract but an agreement, and the two-year price in the agreement only meant that promotion and discount $10 would not change, not that the plan price would not change. This is very confusing. At the time of signing, it was not stated that this was a contract or an agreement and price can change prices at any time. At that time, we repeatedly asked whether plan would change the price, but they got the reply that it would not change in two years, instead of the $10 in promotion and discount that the customer service said would not change. This is misleading to the consumers.
I got the "sneaky increase" as well a couple of months ago. I even managed to get through to customer service per phone to compain, I was told it's the way it is. Of course the person on the phone can only tell me what Fido tells them - sucks!
Hey there @Ellen28
We an confirm that your price plan's cost is locked when you sign a 2 year agreement. It's important to note that your agreement is generally linked to a phone purchase and the financement of this device is what is considered a 2 year term/contract/agreement.
If you were on a month to month basis, your plan may be subject to a price revision. We do try to limit these changes as much as possible, though from time to time we review and adjust our plans to reflect ongoing investments in our network and our service.
In other words, if you have an old plan that is no longer offered, you can keep it for as long as you want. The price of this plan will be guaranteed until your agreement is finished, then if there's a price revision to your plan, you'll receive a communication for the upcoming change
Hope this clarifies, and we'd be happy to review your options for a new plan as well. You can reach out to us using these methods to better assist you.