Phone

[Fb11]

My cell phone says on my daughter's contact that the phone is blocked by phone. Her number is not blocked in my list. 

[Fb11]

My daughter can't phone me and her phone is not on my block list

[FidoSaad]

Hey @Fb11!

Have you had the chance to reach out to our customer service, so we can take a closer look at the situation?

In the meantime. would you be able to provide us with a bit more details:

• Are you using an Iphone or Android device?
• Is your daughter using an Android or Iphone as well?
• What happens when your daughter dials your number?
  • Does it ring on her end?
  • Is there an automated message that plays?
• Is your daughter able to phone other contacts?
• Are other contacts able to call you?

Let us know!

[FidoNajat]

Hey @Fb11! To better assist you, we would need to ask you a few additional questions. You can contact us through one of our channels and we'll be happy to help you.