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Hi,
I've just upgrade my daughter's phone 5 days ago $ 369 @ costco, and now the online price is $199.
Does anybody know if there is a way to get back the $170 difference beside cancelling the upgrade (I have 15 days by law)?
Thanks,
Solved! Go to Solution.
August 2018
Hi kludor!
It's indeed within the 15 days that an adjustment can be made. There's a few eligibility conditions that you can find here.
Please keep the community posted.
I guess I'll answer to my own question soon. I just came off chat with CSR and I have a case number for an account adjustment for the difference.
I'll keep myself posted 😉
Hi kludor!
It's indeed within the 15 days that an adjustment can be made. There's a few eligibility conditions that you can find here.
Please keep the community posted.
Sure do,
I'll just wait for the bill.
Update:
Shock bill: $170 added to my future device upgrade fee (increase from $390 to $560) and another $199 billed to my account (total over $400) for the same phone I already paid $370+tx at Costco. Wouldn't had been easyer to just apply the $170 as a credit to my account? Now, to make things even, I'm trying to recoup my initial payment of $369+tx or at least have it transfered as credit to my account. For that, I have to FAX the receipt to Fido. But, I've tried multiple times, @ 18882903436 and I only got busy line or no answer (as shown on the transmittal reports). I already have an interaction #, but it is impossible to send a fax to FIDO.
Should I go ahead and escalate? Is it possible to send files trough live chat?
Hey @kludor!
I will be happy to look into this with you and check out what happened.
I'll send you a PM here so we can check it out.
Chat soon!
Hi Pamela,
I had a live chat session with Fido support Kevin, and I was able to send him the docs online (email).
He looked into it and was able to fix it. Now my account is @ $ as it should have been.
I would like to thank him for quick resolve. And also thank you for your support.