I placed an order for a brand new iPhone 12 mini over the phone last Thursday. The agent processed the order wrongly and sent me a CPO iPhone 12 mini instead of a brand new one which I found out once it was shipped. I refused the delivery the very next day (Friday) as it was gonna be delivered in less than 24 hours, as instructed by a csr.
I was told the brand new iPhone 12 mini that I intended to purchase in the first place will be shipped as soon as the CPO one is received by Fido. Purolator has already delivered the CPO iPhone back to the return center but the new iPhone still hasn't shipped even though I have received the order confirmation for the new one. I dont have an issue with then csr as mistakes happen but at least the fido support team should be on top of an issue that came from their side. Please let me know when it is going to be shipped, its been a week since I've been in this mess
