Phone inactive after changing number

[dannymeow]

Changed my phone number, received the text confirming my new number.
But now, I can't make any phone calls or send/receive texts.

When signing into my account online, my previous balance has now been wiped, and my active plan is just listed as not available.

[FidoSaad]

Hey there @dannymeow

Have you completed the phone number change online on Fido.ca? Following that are you logging in to Fido.ca using your previous Fido number as the username?

Let us know! You can also reach our customer service reps at these channels or we can send you a PM here to have a closer look.

[dannymeow]

I don't see anything online specific to completing the change.
No I'm not using the number as the username, using my email.

[FidoSaad]

Thanks for clarifying!

We'll need to have a closer look at this by accessing your account. A PM will be sent your way in a moment.

Talk to you soon.