How to separate internet and mobile accounts

[justin13]

I have since moved out of my last property but the modem of the internet is still there, and is still under my name. I would like to keep my mobile account under my name and be able to access it, but I would also like to separate the accounts so I can give ownership of the internet to the people who live there and will pay it.

How can I do this?

Thank you.

[FidoSaad · Accepted solution]

Hey there @justin13

You can indeed split both accounts by transferring your home internet service over to the new user. This would be a simple transfer of responsibility process.

Please note, that we will need to create a new Fido home internet account under the new user's name and complete a credit evaluation as well. The transfer will be conditional to the approval of that final step.

We'll then guide you through the whole process and ensure that everything is in order. To do so, you can reach out to us at these channels or we can send you a PM here if you prefer.

Let us know!