Personal training & understandable English on phone

Personal training & understandable English on phone

Personal training & understandable English on phone

lin26t52
I'm a Participant Level 1

Personal training & understandable English on phone

To whom it may concern;

 

I have been a Fido customer for over 20 years with 3 cell lines and 2 tablets. I have found your customer service over the last 5 to 10 days totally unsatisfactory for a multi billion dollar company, this has been totally shameful 

 

I have spoken to a total of 8 customer solutions specialist and one supervisor after an 1 1/2 hour wait on hold. Everyone of your so called specialists had a different solution for my acts as well as different monthly costs. Two of them where totally impossible to understand as their accents in the English language where totally unacceptable for telephone conversations, one being Asian and the other East Indian.

 

I will seriously be considering alternatives to my cellular needs in the future

 


Once I did finally get a supervisor that could speak English, she kept insisting that I did not need a supervisor to solve my issues, she was rude and kept insisting my problem could have been handled by the solution specialist, really after getting 6 different answers from different folks and 2 I couldn't even understand. 

1 REPLY 1
FidoValerie
Moderator

Hey @lin26t52

 

Welcome to the Community. Smiley

 

I'm sorry to hear that you weren't satisfied with your recent experience with us.

We always aim to provide great customer service, so your feedback is important to us. We'd hate to see you go!

 

That said, once you spoke to the supervisor, were they able to address your concerns and answer your questions?

 

Should you still need help or wish to have this feedback sent over to the correct department, we can definitely send you a PM to discuss this!

Let us know.