To whom it may concern;
I have been a Fido customer for over 20 years with 3 cell lines and 2 tablets. I have found your customer service over the last 5 to 10 days totally unsatisfactory for a multi billion dollar company, this has been totally shameful
I have spoken to a total of 8 customer solutions specialist and one supervisor after an 1 1/2 hour wait on hold. Everyone of your so called specialists had a different solution for my acts as well as different monthly costs. Two of them where totally impossible to understand as their accents in the English language where totally unacceptable for telephone conversations, one being Asian and the other East Indian.
I will seriously be considering alternatives to my cellular needs in the future
Once I did finally get a supervisor that could speak English, she kept insisting that I did not need a supervisor to solve my issues, she was rude and kept insisting my problem could have been handled by the solution specialist, really after getting 6 different answers from different folks and 2 I couldn't even understand.
