Hello @1342,
Welcome to the Community!
Thank you for the details. There are a couple of reasons when the payment could be rejected, such as an expired credit card, insufficient balance etc.
It's also important to note that when you add/change a card during an on ongoing billing cycle, the automatic withdrawal will only begin as of next cycle. Our system takes a full cycle to update the informations. It might be the case for you. So the first payment has to be made manually for the ongoing cycle.
Here are some other details:
- Payments are processed 14 days after the next bill cycle close date and the bill will indicate the date of the withdrawal.
- If the balance is $5 or less, we won't withdraw it unless its your first or final invoice, but don't worry, late fees do not apply in this case.
- You can dial *28 at any time from your Fido phone to know your current account balance.
- We accept international credit cards for pre-authorized credit card payments.
- Only Canadian prepaid credit cards are accepted.
- If the payment does not go through on the first attempt we retry 3 more times. Here is the retry schedule for declined credit card pre-authorized payments:
1st Retry: 7 days after initial extract
2nd Retry: 7 days after 1st retry
3rd Retry: 7 days after 2nd retry
If the payment is declined on the 3rd retry, you will be charged an administrative fee.
If it still does not work, I would recommend using a different card, or our alternative payment methods.
