PHONE SHIPPING TO WRONG ADDRESS

PHONE SHIPPING TO WRONG ADDRESS

PHONE SHIPPING TO WRONG ADDRESS

mhonyqa_11
I'm a Participant Level 2

PHONE SHIPPING TO WRONG ADDRESS

Hi!

I ordered a phone last October 16 online via live chat. I clearly told the agent that I had changed my address before confirming my order. and she told me afterwards that she already change it for me. But, now I received my tracking number and when i tracked my phone it is being shipped to my old address. What should I do?.

3 REPLIES 3
FidoKenny
Moderator

Hello @mhonyqa_11

 

Concerning your address change, we need to go over your account to see what was done so far.

 

No worries, we will make sure that you get your phone at the right address.


I'm sending you a PM to get this looked into. Talk to you soon.



mhonyqa_11
I'm a Participant Level 2

Ok. Thanks. Hope you can fix it soon.😊

We'll do our best! I have replied to your private message as well. We'll continue the conversation there.