Overcharged because of a LIE

[AysanMohammed73]

For 5 hours now I've been talking to fido's customer service trying to find someone who can help me get ahold of the ombudsmen. i went on vacation a month ago and on June 24, I called a customer service worker beforehand so that I can temporaily suspend my account and not have to pay for the month I'm not using my phones anyway. I came back a week ago to see I'm being overcharged $600?? I've been talking to customer service all day trying to explain that my account was suspended and I had taken out my fido SIM while I was abroad, I didn't even use their data or phone number! all this only to be told that my account was never suspended in the first place. so if a employee lied and refused to do her job, why am I getting the result of it? how can I get in contact with the ombudsmen about this? 

[Cawtau]

Hello AysanMohammed73,

  Welcome to the community!

  Sorry to hear of your situaiton. You should note that this forum is community-driven and not intended as a venue for customer services. In addition, you should also note that you will only be referred to the Office of President or Ombudsman once the proper escalation process had already been exhausted (see here). Every organisation has an escalation process. You would need to re-contact customer service and have them escalate your concern. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

  You might also refer here for steps to Resolve a Concern.

Hope this helps 😀

Cheers