I had a surprise on my bill with an overcharge, so I decided to call customer service at 20h30, I spoke to an agent and she put me on hold to "see what she can do" . It is know 21:40 and I'm positive that I'm on hold when the agent left home and forgot about me.
Great Fido ! Absolutely amazing ! :pouting_face::pouting_face::pouting_face:
Hey @Dovakhina! Philippe here. I hope you're doing well. 
I'm sad to read about your experience on the phone. That's most certainly not the service we expect to provide you with!
Have you been able to reach out to us since? If not, you can request a PM from the community and we'll be happy to help you.
