Over-payment refund

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Over-payment refund

I took a $50 plan but had paid $90 in the first month.I was told that i will get a refund of $40.So how and when will i get it.

Flag this to a Moderator
Message 1 of 4
463 Views
Highlighted
Senior MVP Senior MVP
Senior MVP

Re: Over-payment refund

Hello Niyati,

 

  Welcome to the community!

 

  Did you request a refund? Generally, if you overpay a bill, the excess amount would remain in your account and be used towards your next bill. However, if you did request the refund, the excess amount would be mailed to your address they have on file.

 

Hope this helps 😀

 

Cheers

 


Flag this to a Moderator
Message 2 of 4
438 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido Refund ?

Hey,thankyou for the reply. I had already paid the mobth for second month as well but have no clue about the refund. If you know how to request for the refund,kindly let me know.

 

Flag this to a Moderator
Message 3 of 4
428 Views
Highlighted
Former Moderator
Former Moderator

Re: Fido Refund ?

Hey @Niyati!

 

Have you checked your account balance in My Account on Fido.ca or in the My Account app? Do you have a negative balance on your account?

 

If you have made an over-payment on your account it will show up as a negative balance on your account and will be deducted from your next bill. 

 

Let us know! 



Flag this to a Moderator
Message 4 of 4
376 Views