I've placed an order with fido to add a line and device on Mar 7th, 2021.
The sales representative told me I could expect to receive the order on March 10th. That did not happen. It's ok, as I understand there might be some delay.
I called fido back later twice to follow up the order:
1st --The CSR told me he could not see anything abnormal regarding my order, so pls. just wait.
2nd--The CSR told me that the phone that I ordered-Samsung Note 10+ is out of order, and she might help me with another device. I told her even as we speak, the phone is still on fido's website-on promotion, and that's March 15th.
The CSR promised to escalate this issue to management, and I can expect a response.
Today, nothing happened yet. The device is still on fido's website...still on promotion, and the issue is still pending.
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| • | You’ll typically get your order within 2 to 5 business days. If you live in a remote area, if it’s a busier time of the year or if you ordered a very popular device, there could be an additional delay. Don’t worry – we’re working as quickly as possible to get your order to you. | | | | • | You’ll get a shipment confirmation email, including a tracking number, once we ship your order. This will let you to track your package directly with the courier company. | | | | • | You’ll also get another communication with your mobile service agreement. |
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