One time fee-US roaming offer

[sakadieun87]

I got an offer "One time fee-US roaming offer $50.00/mo" 

Is it including Data as well?

[Bimotin]

@FidoAllan  can you pls answer about $50 one time offer ? I have taken the offer however never received second email and the laguange in document is confusing.

1. does it cover Canada to US calls and while in US then to US to Canada calls ?

2. Is it true US roaming, means, the Fido plan works as home without incurring any additional daily cost

3. is it really till Dec 31, 2024?

thanks in advance. 

[Cawtau · Accepted solution]

Hello Bimotin,

  Welcome to the community!

  Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. As far as I am aware, those offers are exclusive to particular lines and not necessarily available to all customers. 

  I do understand you may have accepted the offer suggesting your line is eligible for the promotion. However, if you did not receive any confirmational email, you might consider verifying the promotion on your line with customer service. It would be an unfortunate situation if you thought the offer was active on your line when it might not have been. They would also be able to answer your questions directly.

  If you do intend on verifying the information, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[auntyc]

I was shocked when I saw my bill.  I had intended on using my Roam Like Home.  I saw the part that said Roam Like Home is $12 a day for a maximum of 20 days and then free after that.   I didn't see right away that it said "Per billing cycle".  Being that I left in the middle of my billing cycle and got back in the middle of the next there were zero free days.   I didn't realize this before I left on my holiday.   In looking now I see it does say "Per billing cycle" but missed it before.   It was a sad mistake and I sure learned to read the fine print.   I don't know anyone that plans their vacations around their phone plan billing cycles.   🤷‍:male_sign:  It was a sad lesson for me.   
I have a friend that received an offer of a one time fee of $50 to use roaming in the USA till the end of December.   This was with Rogers.   In looking into it I see that some Fido customers are getting the same offer as well.     I am curious what the criteria is to get the offer.   I am hoping to be travelling to the USA again soon and would jump on this offer if I could.