Hello: I'm in the market for a new phone, and as my two year agreement (with Fido) is nearly up, am looking at options on Fido as well. From within My Account (online), once logged in of course, there are a number of phones given the label "EXCLUSIVE FOR YOU". However, the pricing is exactly the same as when I browse phones in Fido's catalogue without being logged in, in incognito mode. This suggests that the "exclusive" offers are exactly the same as what they are offering new customers--therefore, not exclusive at all. Am I missing something, or is this just terrible/deceptive marketing?
There are 11 phones for which this is the case for me, from a variety of manufacturers. I'll post pictures of one phone, for illustrative purposes--the iPhone 12 Mini.
Here is the listing for the phone as viewed without being logged in, browsing as a new customer:
And here is the same phone, viewed after being logged into My Account, and choosing the "Upgrade My Phone" link:
Can anybody tell me what is so "exclusive" about my exclusive offers?
Hey @bdl89! Philippe here. I hope you're doing well.
Thans for the heads-up! Please let us know if you're available via PM at any point, as we'd like to gather more information about this. We'll of course forward what you already provided.