Offers labeled as "EXCLUSIVE FOR YOU" don't seem to be exclusive

Offers labeled as "EXCLUSIVE FOR YOU" don't seem to be exclusive

Offers labeled as "EXCLUSIVE FOR YOU" don't seem to be exclusive

bdl89
I'm a Participant Level 2

Offers labeled as "EXCLUSIVE FOR YOU" don't seem to be exclusive

Hello: I'm in the market for a new phone, and as my two year agreement (with Fido) is nearly up, am looking at options on Fido as well. From within My Account (online), once logged in of course, there are a number of phones given the label "EXCLUSIVE FOR YOU". However, the pricing is exactly the same as when I browse phones in Fido's catalogue without being logged in, in incognito mode. This suggests that the "exclusive" offers are exactly the same as what they are offering new customers--therefore, not exclusive at all. Am I missing something, or is this just terrible/deceptive marketing?

 

There are 11 phones for which this is the case for me, from a variety of manufacturers. I'll post pictures of one phone, for illustrative purposes--the iPhone 12 Mini. 

 

Here is the listing for the phone as viewed without being logged in, browsing as a new customer:

337x753_smart_fit.jpg

 

And here is the same phone, viewed after being logged into My Account, and choosing the "Upgrade My Phone" link:

312x754_smart_fit.jpg

 

Can anybody tell me what is so "exclusive" about my exclusive offers?

5 REPLIES 5
FidoPhilippe
Moderator

Hey @bdl89! Philippe here. I hope you're doing well. Smiley

 

Thans for the heads-up! Please let us know if you're available via PM at any point, as we'd like to gather more information about this. We'll of course forward what you already provided.

 

Thanks again!



bdl89
I'm a Participant Level 2

I'm happy to message and provide needed information.

Thanks for that! I'll send you a PM shortly. Smiley



bdl89
I'm a Participant Level 2

OK. Not sure if you've tried yet, but I haven't gotten one?

PM coming your way real soon @bdl89 Smiley