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December 2017
Just received a new phone with a new SIM. Trying to activate the new sim from My Account I keep getting a message
"OH-OH! It seems your old SIM card number is not valid".
Solved! Go to Solution.

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December 2017
There are pleanty of reports that the online sim swap process is not working correctly, they are well aware of it and im sure they have a procedure in place to address it, however in the mean time you can always call up and speak to a CSR and have them do the sim swap over the phone, it literally takes a minute or two to do, its quick and easy.
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January 2018
this really #$%#$^^...please help --- wait for a new phone adn its useless grrrrrrrrrrr
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January 2018
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January 2018
help got a new phone useless because can not use sim card old card number invalid...fido is an
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January 2018
