OH-OH! It seems your old SIM card number is not valid

OH-OH! It seems your old SIM card number is not valid

OH-OH! It seems your old SIM card number is not valid

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I'm a Participant Level 1

OH-OH! It seems your old SIM card number is not valid

Just received a new phone with a new SIM. Trying to activate the new sim from My Account I keep getting a message

"OH-OH! It seems your old SIM card number is not valid".

Accepted Solution

Re: OH-OH! It seems your old SIM card number is not valid

Solved by I'm an Expert Level 2

There are pleanty of reports that the online sim swap process is not working correctly, they are well aware of it and im sure they have a procedure in place to address it, however in the mean time you can always call up and speak to a CSR and have them do the sim swap over the phone, it literally takes a minute or two to do, its quick and easy.

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I'm an Expert Level 2

There are pleanty of reports that the online sim swap process is not working correctly, they are well aware of it and im sure they have a procedure in place to address it, however in the mean time you can always call up and speak to a CSR and have them do the sim swap over the phone, it literally takes a minute or two to do, its quick and easy.

I'm a Contributor Level 1

this really #$%#$^^...please help --- wait for a new phone adn its useless  grrrrrrrrrrr

Hey @barryer.

 

We just sent you a PM to help you with your sim card.


Talk to you soon.



I'm a Contributor Level 1

help got a new phone useless because can not use sim card old card number invalid...fido is an

Hey @barryer!

 

I've replied to your other post, see you in PM!