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OH-OH! It seems your old SIM card number is not valid

OGRUS
I'm a participant level 1
I'm a participant level 1

Just received a new phone with a new SIM. Trying to activate the new sim from My Account I keep getting a message

"OH-OH! It seems your old SIM card number is not valid".

5 REPLIES 5

Anonymous
Not applicable

There are pleanty of reports that the online sim swap process is not working correctly, they are well aware of it and im sure they have a procedure in place to address it, however in the mean time you can always call up and speak to a CSR and have them do the sim swap over the phone, it literally takes a minute or two to do, its quick and easy.

barryer
I'm a contributor level 1
I'm a contributor level 1

this really #$%#$^^...please help --- wait for a new phone adn its useless  grrrrrrrrrrr

Hey @barryer.

 

We just sent you a PM to help you with your sim card.


Talk to you soon.



barryer
I'm a contributor level 1
I'm a contributor level 1

help got a new phone useless because can not use sim card old card number invalid...fido is an

FidoNick
Former Moderator
Former Moderator

Hey @barryer!

 

I've replied to your other post, see you in PM!