OH-OH! It seems your old SIM card number is not valid

[Crosa]

I have been trying for 2 days to activate the new SIM card that, the guy at Best Buy was nice enough to not do (but said he did before we left the store).

I keep getting the same error message: OH-OH! It seems your old SIM card number is not valid.

Judging by the previous posts, it seems this is an ongoing issue that does not yet have a proper online fix?

Can someone PLEASE help me resolve this issue. I'm already frustrated beyond belief.

[Anonymous · Accepted solution]

yes you are correct, this issue is still ongoing from what we gather.

you need to:

A ) call in and swap your sim over the phone or

B ) Private Message a Fido Agent on here and let them do it for you online

C ) do it via online chat on the fido.ca home page

[FidoMegan]

Hey @Crosa 

Did you get the new SIM activated?