Hey @justcheck!
If the short code is listed here, please check if youāve entered the right number and that the program is still active. You can send āHELPā to the short code and should receive a response providing additional information on the program. This would confirm that the program is active and you are using the correct number.
If this doesn't help either, please contact us so we take a closer look at your account. We can also send you a PM if you prefer. Let us know!
I understand that you mentioned many times that you contacted them and you that contacted us. I assure you that we don't mean to repeat ourselves. We're also trying to provide you with general information and as many solutions as we can. Our goal is not to upset you. 
There is another thing you can try at this point. If you have an iPhone the issue might be coming from your iMessage settings. Go to Settings, Messages, Send & Receive. Select your phone number if your Apple ID is selected instead. Your phone number should always be selected because it can stop some messages to come in.
If it still didn't help, let us know and we'll send you a PM. It might be easier for us to have access to your account.
Hey @justcheck,
We definitely do not want to see you go. We'd love to take a look at your account. You can reach out to our customer care team or send us a private message on Facebook or Twitter. Alternatively, we can also PM you here if you'd like.
Let us know how you'd like to proceed! š
Hey @prashant5639!
We're sorry you feel this way. I assure you that we only wish to help. We can send you a PM if you still want to look into it.
Let us know.
Messages sent by companies and organizations will often use a number that is not assigned for "calls" , these can sometimes be random numbers and are more often than not a type of short-code number. As mentioned previously in this thread, these messages would only come through if they're originating from an already pre-approved short-code confirmed by the Canadian Wireless Telecommunications Association. You can see these here.
If these particular banks have confirmed not using short-codes, but an actual regular phone number to send you messages, we would have to track these messages through our network to see why they may not be reaching their destination. To do so, we will need specific examples such as the exact numbers that was used to send the messages. the time-stamp and dates of the messages. To gather this information and to try and track the messages we will need to look directly through your account. You can reach out to us through any of the available options you see on our Contact Page.
We can also send you a Private Message here if you would prefer. Let us know!
Are you taking specific actions to trigger these messages? Are they connected to a two-step authentication process?
If so, we could use the dates and time-stamps of when you tried logging in to try and further investigate. You'll have to contact us through one of the options mentioned above for us to take another look into this with you.
