Not friendly customer service agent

[Vishno]

I bought my second phone through fido and at the time of set-up the agent made a mistake that I was not aware of. When I tried to contact using online chat, the agent named Harmanbir from Prince Edward Island was very rude with comments questioning me rather than understanding a mistake done by another agent. Trying tactics, to make me feel like the package I have itself is a great deal and won't be able to help and wasted my 3 hours. When I asked for a supervisor, said won't be able to do that; finally used the tactics he will get back and confirmed that. After that, I haven't heard from you till now. 

[Vishno]

Thanks, Philippe. I am ready to request a PM from the community if it helps. 

I already have wasted 9 hours of my life talking to various agents over the phone and through chat services. So I am planning to receive the phone and send it back. Then switch carriers; anything but fido. The reason is I was made to purchase a phone with the wrong data package and the wrong phone cost per month by the agent or it was removed by an agent later from Prince Edward Island when I tried contacting later. I clearly don't know what's happening. Its unethical, unprofessional, and providing false information which is against the law. 

Customer service includes the service of providing the things offered and a customer gave consent to. If a mistake is made, own up and provide the same deal or a better one. They don't have solutions and giving the attitude like take it or leave it. That is just wrong. I have been with fido for 3 years, it is sad only. 

[whaetever]

Sorry to necro this. But to anyone reading this -- I have a strong suspicion there's no "PEI" involved.

I've contacted more than 5 reps on separate support occasions with Fido over the past years, and it's legit just part of their script. "Hi I'm so-and-so from PEI." What are the odds! (Also, their grammar just casts massive doubt on the story.) It makes me laugh every time

[FidoValerie]

Hey @whaetever  

We certainly do have agents in PEI, Montreal, and multiple other locations! 

We're always honest in our approach, and the location of our specialists is no different.

[FidoAnthony]

That's not what we want to hear. Rest assured we're here to help with any questions or concerns you may have. With that said, I've sent you a PM via the community.

We hope to chat with you soon! 😀

[FidoPhilippe]

Hey @Vishno! Philippe here. I hope you're doing well.

I'm sad to read about the your experience. That's certainly not the level of service we expect our agents to provide!

Have you been in touch with us since your post? If not, you can request a PM from the community and we'll be happy to assist you with all your concerns.

Please let us know.