No one give me a return call

[DBLU]

Hi

The Winback team contact me on Monday and I am willing to accept the deal. After that, the agent suddenly said that she needs on hold since something wrong and not able to process. Promise me to give me a return call. 

Well ... I have tried to call back the number several time this couple days; NO ONE GIVE ME A CALL BACK. Wanna know anyone has this kind of experience? And who should I contact for now?  I dont even know what's going on now. Is the offer processed and my new phone on the way or what. At least someone should explain to me right?

I call back and leave the msg; which they said they will call back within 24 hours. I am waiting over 72 hours already. What a great service Fido! 

[FidoPhilippe]

Hey @DBLU! Philippe here. I hope you're doing well 

Have the winback team gotten back to you since your post? If not, you can request a PM from the community and we'll be happy to see what's up with your request.

Let us know!

[DBLU]

Nothing at all. Let me know how can I PM you. Thanks. 

[FidoAnthony]

Hey @DBLU, I've sent you a PM. Talk to you there! 😃