Fido Xtra just hangs

Fido Xtra just hangs

Fido Xtra just hangs

Leef
I'm a Participant Level 2

Fido Xtra just hangs

Hello - ever since you revamped Fido Xtra I haven't been able to enter any contests... the dog appears, wagging its tail for eternity.

 

None of the following have worked

  • restarting
  • clearing the app cache
  • trying to uninstall/reinstall but I don't have that option - only "disable" ...tried disabling and reenabling

I'm using a Samsung S10 with Android 10, latest OS updates have been installed.

 

Can you help?

5 REPLIES 5
Leef
I'm a Participant Level 2

Thank you! I have version 4.10.1.12 (1253) ... doesn't look like there's a newer one available on the Play store - ?

FidoJulien
Moderator (inactive)

Hey @Leef

 

That is the most recent version! Do you use your email address or phone number to login?



Leef
I'm a Participant Level 2

Phone number!

Thank you for confirming, @Leef.

 

We'd like to confirm one more thing. Have you tested this on both Wi-Fi and LTE to see if the same thing happens?

 

If so, please contact us so our teams can open a support ticket for this and get it resolved. If you prefer, we can also PM you here on the Community.

 

Let us know! 😃

 



FidoAnthonyZ
Moderator

Hello @Leef,

 

Welcome to the community!

 

Which app version do you currently have?