No data

[RichelleW]

There has been no DATA for almost a week. I can only use my phone when in Wifi. Same as my husband. What is going on and when will it be resolved???

[FidoPhilippe]

Hi @RichelleW! Welcome to the community.

I'll see what I can do to help you. Can you answer the following questions please.

1. Where are you located (general not specific location)?

2. Does the issue happen everywhere or in specific locations?

3. What troubleshooting have you done so far (turned off phone, etc.)?

4. Is the OS on both phones up to date?

Thank you!