Last night around 1:30 AM I upgraded my phone and it said it all went through and I would be receiving a conformation email, but have yet to receive it. I am worried that the order didn't go through, or would just like to know what's going on with it. Usually other companies send you a conformation email right away...
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Did you order your new device through Fido.ca?
It can sometimes take up to 48 hours for you to receive a confirmation email for your order.
Keep an eye on your junk mail folder as well. These emails can sometimes be filtered out and sent there instead.
I'm having the same issue I ordered a phone last Friday and still haven't Recieved anything at all about it. I also added a line to my current contract and haven't gotten email conformation for that either. Starting to think K I should have just went to a Fido store instead and dealt with an actual person..