No Confirmation Email for Phone Order

[Johnt2]

I ordered a new iPhone 11 over live chat yesterday (Saturday, July 11) and was told I'd receive a confirmation email within 24 hours. I still have yet to receive this email and it's been over 24 hours. I was wondering what the situation is, if I need to wait longer or if my phone is on backorder? 

[Johnt2]

And for clarification I've already checked my spam folders

[FidoAnthony]

Hey @Johnt2,

Welcome to the community! 😃

When ordering a device you would usually receive 2 emails. The first one confirming the order and later, the second one as soon as it leaves our warehouse. The latter will include the tracking number for your package.

Have you received both emails already? If not we can take a closer look into this with you. You can reach out to us through here or we can send you a PM on the community.

Let us know how you'd like to proceed. 

[Johnt2 · Accepted solution]

Thanks @FidoAnthony ! I reached out to an agent on live chat and apparently my case has been sent to the back office yesterday for further verification. It'll take about 5 business days according to the agent.

[FidoSaad]

Hey @Johnt2

Glad to hear we were able to get to the bottom of this as quickly as possible.

Thank you for the update, and for sharing