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Negative balance in Fido account after paying exact bill amount

himan20
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

I have 2 phone lines in a single Fido account and I saw that the first bill amount generated was for $232 including both lines. I paid the exact amount $232 via a bank  transfer and now it shows me (-$113) as my balance. I don't understand why there is a negative balance when I paid the exact bill amount? Also, just want to make sure that both phone line bills have been paid for with one transfer.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @himan20,

 

The negative amount means you have a credit on the account in that amount and will be applied to your next invoice. If you print/save your invoice details you should see why you have a credit.