My number is same as no. of one roofing company

[mjakeishan28]

I have used this number since when I came to Vancouver in 2021, then I purchase a plan in FIDO. I received a lot of callers inquiring about roofing services then I search my number on Google then I found out that I have the same number at this roofing company. I can't message them since the website was down.  Please let me know what should I do.

Thank you.

[FidoAlex · Accepted solution]

Hey @mjakeishan28, welcome to the community, Alex here! 

I'm sorry to hear that your number was previously owned by a company, I can understand how that might be frustrating. 

The best thing to do in this case is to simply change your phone number. You can do directly in your online account for free or you can also contact our customer service and we'll make sure to change it for free as well. You can contact us through any of the methods here. 

[Vig1]

What's the best win back plan fido can offer me, I was with Fido/Rogers for couple of years. Recently moved to Telus

[KAPABLE-K]

Hello @Vig1, you will need to contact customer service directly and they can check what offers they can extend to you