5 extra hours -cannot connect to Fido network error

[user0204]

 

It doesn't work

when out of data, I can't use wifi to connect to the extra hour. And if I use another phone to open it up, it saids not connecting to Fido when I'm clearly opening the network already. I don't understand. 

[KAPABLE-K · Accepted solution]

Hello @user0204,

Welcome to the community!

To activate a session you need to be connected to the Fido network and have a data connection, if your data has been paused because you have reached your monthly data allotment you will not be able to activate a session because you will not have access to the data network.

The free data sessions are meant to be used before you run out of data not after.

[user0204]

Thanks for clarifying and taking the time to respond !

A stupid function, in my opinion

of course it's when ppl run out of data that they need the extra hour. Fido really should change this. At least let ppl connect to wifi or tether to someone's network to activate this. 

[CastlinRev5]

Just as I was typing my first message and got to a full paragraph, this retarded app deleted my message and emptied this box. So this is my second time running it. Fado you guys need to really get on some of these quirks that you have in your app and on your website. There's no reason why a multi-billion dollar company can't have enough people to work these things out or at least an algorithm that's functioning well enough to smooth out any bumps that may occur. I've used my 5 hours of data several times when I've run out of data so you can't say that it doesn't work to think that you can't connect with the Network through Wi-Fi connection is absolutely silly. What are you guys gaining from this exactly? It doesn't work all the time but my point is is that it has worked which is evidence that it's another issue and a flaw in your system somewhere. Please fix this.