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5 extra hours -cannot connect to Fido network error

user0204
I'm a participant level 2
I'm a participant level 2

It doesn't work

when out of data, I can't use wifi to connect to the extra hour. And if I use another phone to open it up, it saids not connecting to Fido when I'm clearly opening the network already. I don't understand. 

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2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @user0204,

 

Welcome to the community!

 

To activate a session you need to be connected to the Fido network and have a data connection, if your data has been paused because you have reached your monthly data allotment you will not be able to activate a session because you will not have access to the data network.

 

The free data sessions are meant to be used before you run out of data not after.



user0204
I'm a participant level 2
I'm a participant level 2

Thanks for clarifying and taking the time to respond !

 

A stupid function, in my opinion

of course it's when ppl run out of data that they need the extra hour. Fido really should change this. At least let ppl connect to wifi or tether to someone's network to activate this.