Hi.
I received an email from Fido stating that someone had requested a new Iphone. I didn't order anything.
I log in to find that indeed a new iphone was order to be shipped to a different address than mine. The funny thing is that I called Fido at 4:45pm and explained I didn't order any Iphone and request the cancellation of the order, the agent tells me she can't cancel order but she will open a case for the fraud department. Hanged up and at 5:19pm I get another email saying: We're getting your order ready! Another iphone on my second line!!!! Like if someone updated the order from my main line to my second one.
The first thing I did before calling Fido was update my password. How come someone orders a second iphone a few minutes after talking to a Fido agent??????
Agent mentioned that someone has called 4 times before me but they didn't provide information because they couldn't verify the account... After what happened, this is hard to believe.
