For the past few days (Feb/2/2015 and before), I am seeing the following on my iPad and Fido Data:
-- Signal indicator (top left corner of iPad) normally displays "oooo. Fide LTE" ... this is good. For about 15 seconds.
-- Then "o.... Fido" (not good, low signial, unable to make data connections) ... for about 15 seconds.
-- Then the indicator goes back to "Searching ..." for a few seconds.
-- The above cycle is repeated continuously (as of Feb 5 AM).
The net result is that the data connection on my iPad has become almost unusable. Prior to this, I've never seen any data problems.
Is anyone able to shed any light on this and why it is happening and what the solution is?
Solved! Go to Solution.
Hi Rob, Rachel,
Went to Apple Genius Bar. They did a "low level restore" which is different that a "restore to factory". The low-level will restore firmware as well. It can be done at home (search for ipad restore firmware) something like: attach to computer, press home+power, wait for black screen, wait for logo and then let go of the power button (but keep pressing home button). follow instructions. The Apple guy suggested that I not restore from backup, but "sync". Since I did not want to waste additional time, I synced media and apps with itunes and did all settings manually. Warning: some data may be lost (i.e Notes) unless special care is taken to backup in some other ways.
Problem solved. Fido SIM is now working after firmware restore.
PS: Device not under warranty. No charge for Genius Bar. They were very helpful.
PPS: Fido LTE is the best for the GTA!
Is this happening everywhere or just in a specific location? If it's in a specific location, can you tell me where you are located exactly? If it's happening everywhere, it would be a SIM or hardware related issue.
Also, how long has your service been active for?
Let me know and I'll see what I can do to help
Thanks for your response.
It happens both downtown and in Richmond Hill. I've definitely noticed since end of last week (Friday?).
If you look at another thread from this afternoon, another person has symptoms that are very similar:
... I'm on a Nexus 4 and I get data connection for about 5 seconds, then it drops for 15-17 seconds, then on again for 5 more seconds and so on. Tried it in Markham, in Scarborough (I live right next to a Rogers Cell Tower), and even in Midtown Toronto (Yonge and Eglinton).
Thanks for the followup.
>>The first thing to try would be to put your SIM card in another
I will try that tonight on another iPad.
>> and try another SIM in your phone.
Well, this is an iPad ... not sure where I'd get another FIdo SIM with data plan.
>>How long have you had this SIM card?
More than a year
Here are the results and conclusions of troubleshooting cellular problems and lack of connectivity.
I have no way of verifying this as I cannot (reasonably) rollback the iOS version. I'll have to wait for Apple to release a new version. In the meantime ... I have no cellular connection from my iPad.