Mobile data unstable

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Mobile data unstable

Hello,

 

For the past few days (Feb/2/2015 and before), I am seeing the following on my iPad and Fido Data:

 

-- Signal indicator (top left corner of iPad) normally displays "oooo. Fide LTE" ... this is good. For about 15 seconds.

-- Then "o.... Fido" (not good, low signial, unable to make data connections) ... for about 15 seconds.

-- Then the indicator goes back to "Searching ..." for a few seconds.

-- The above cycle is repeated continuously (as of Feb 5 AM).

 

The net result is that the data connection on my iPad has become almost unusable. Prior to this, I've never seen any data problems.

 

Is anyone able to shed any light on this and why it is happening and what the solution is?

 

Thanks,

Sandy.

 

 

 

Accepted Solution

Re: Mobile data unstable

Hi Rob, Rachel,

 

Went to Apple Genius Bar. They did a "low level restore" which is different that a "restore to factory". The low-level will restore firmware as well. It can be done at home (search for ipad restore firmware) something like: attach to computer, press home+power, wait for black screen, wait for logo and then let go of the power button (but keep pressing home button). follow instructions. The Apple guy suggested that I not restore from backup, but "sync". Since I did not want to waste additional time, I synced media and apps with itunes and did all settings manually. Warning: some data may be lost (i.e Notes) unless special care is taken to backup in some other ways.

 

Problem solved. Fido SIM is now working after firmware restore.

 

- Sandy

 

PS: Device not under warranty. No charge for Genius Bar. They were very helpful.

PPS: Fido LTE is the best for the GTA!

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Re: Mobile data unstable

Hi Sandy42!

 

Is this happening everywhere or just in a specific location? If it's in a specific location, can you tell me where you are located exactly? If it's happening everywhere, it would be a SIM or hardware related issue. 

 

Also, how long has your service been active for? 

 

Let me know and I'll see what I can do to help Smiley 



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Re: Mobile data unstable

Thanks for your response.

 

It happens both downtown and in Richmond Hill. I've definitely noticed since end of last week (Friday?).

 

If you look at another thread from this afternoon, another person has symptoms that are very similar:

 

http://forums.fido.ca/t5/forums/forumtopicpage/board-id/NonTechnical/thread-id/8659

 

Shroud27:

... I'm on a Nexus 4 and I get data connection for about 5 seconds, then it drops for 15-17 seconds, then on again for 5 more seconds and so on. Tried it in Markham, in Scarborough (I live right next to a Rogers Cell Tower), and even in Midtown Toronto (Yonge and Eglinton).

 

 

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Re: Mobile data unstable

The first thing to try would be to put your SIM card in another phone and try another SIM in your phone. This would help isolatie the problem as it may just be an issue with the SIM or even the phone OS. 

 

How long have you had this SIM card? 

 

Mathieu



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Re: Mobile data unstable

Thanks for the followup.

 

>>The first thing to try would be to put your SIM card in another phone ipad

I will try that tonight on another iPad.

 

>> and try another SIM in your phone.

Well, this is an iPad ... not sure where I'd get another FIdo SIM with data plan.

 

>>How long have you had this SIM card?

More than a year

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Re: Mobile data unstable

Should have written device to avoid confusion, but it is the same for iPad. 

 

Let us know of the results. 

 

Mathieu



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Re: Mobile data unstable

Here are the results and conclusions of troubleshooting cellular problems and lack of connectivity.

 

  • Tried Fido SIM in an older iPad ---> No troubles seen.
  • Tried Fido SIM in an iPhone with older OS version --> No troubles seen.
  • Tried "Other Carrier" SIM in problematic iPad --> Same problem as Fido SIM.

Other details:

  • iPad is iOS 8.1.3 recently upgraded.
  • I skipped 8.1.2 ... but the problem could have started there as well.

My conclusion:

  • I think this is likely an iOS 8.1.3 problem.
  • 8.1.3 is seeing plenty of other problems, so I attribute this cellular problem to this version
  • I think I started seeing problems around the time I did the upgrade to iOS 8.1.3.

I have no way of verifying this as I cannot (reasonably) rollback the iOS version. I'll have to wait for Apple to release a new version. In the meantime ... I have no cellular connection from my iPad.

 

 

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Re: Mobile data unstable

Well that was conclusive!

 

Did you contact the manufacturer to see if it may be a known issue? 



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Re: Mobile data unstable

Hi Rachel,

 

I've posted to the Apple Support forums and followed their troubleshooting steps ... nothing changed (even after a complete restore).

 

Next step is to take the tablet to the folks at the Apple Genius Bar ...

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Re: Mobile data unstable

Let us know of the results Sandy42. 

 

- Mathieu



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