Missing Discount

Missing Discount

Missing Discount

ScottMc10
I'm a Participant Level 3

Missing Discount

Hi There,

I am missing a discount on my last 2 bills on one of my lines. There should be a $10 discount on the third line that was added. 
The live chat doesn't work so I am posting here to see how I get this fixed. Thanks

3 REPLIES 3
FidoKenny
Moderator

Hey @ScottMc10

 

I'm sorry to learn that you are having trouble with your bill. To verify the discounts that should be on your account, we need to access your information.

 

You should be able to easily find us on the chat through Fido.ca and you can find all the other ways to reach us here. 

If i's best for you, we can send you a PM here on the Community as well.
 



ScottMc10
I'm a Participant Level 3

The chat never works unless I am logged in through a computer. It takes three logins just to get to this point. 
looking forward to the solution to the ongoing error in billing on my account. Thanks

Hey @ScottMc10! We'll send you a PM shortly to assist you further.