Showing results for 
Search instead for 
Did you mean: 

Minutes explained

I'm a participant level 1
I'm a participant level 1

What is the difference- one plan offers "Unlimited Canada-Wide minutes" and another offers "Unlimited minutes". 
please explain. Thanks. 


Senior MVP Senior MVP
Senior MVP

Hello RZ44,


  Welcome to the community!


  Generally, Unlimited minutes could refer to Local or Provincial minutes. As mentioned below, many of Fido's plans include Canada-wide minutes. However, there could still be some plans including Local or Provincial minutes. You might consider verifying the type of minutes those Unlimited minutes includes.


  You should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. If you would like to verify the type of minutes included with that plan, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


  While many of Fido's plans include Canada-wide calling, some plans might only include Provincial or local calling. With those types of minutes, making or receiving calls may be considered long-distance (LD).


  Your incoming local-calling area (LCA) is based on the geographical location that is associated with your number. It has nothing to do with your own physical location at the time you receive a call. On the other hand, your outgoing LCA is determined entirely by your physical location at the time of a call, and has no ties to any specific geographical location, other than the one in which you’re standing.


  All incoming and outgoing calls are considered airtime. Receiving calls while outside of your incoming LCA is considered LD. Making calls while travelling can either be local or LD, depending on whether the call destinations are within or outside of your outgoing LCA.


  With Canada-wide calling, the whole of Canada is considered your LCA so calls made and received to/from anywhere in Canada would not incur long-distance charges.


Hope this helps 😀




Hello @RZ44,


What plan do you currently have and which one do you see just Unlimited minutes? 


As far as I'm aware all Fido plans currently have unlimited Canada-wide minutes and sometimes I see they code the plan details with either in the description if it's still not clear the best thing would be to contact customer service directly and they can review the two plans and confirm.