I've just gotten off the phone with Fido customer support concerning a 245$ extra charge on my monthly bill for having used 3 GB of data. They clearly stated that nothing can be done to solve this situation other than a 25$ reduction. I'm furious.
How can one charge 245$ extra for 3 GBs of data when I pay less than 100$ a month for 15 GB of data and unlimited calling? I'm sick of this abuse. I travel constantly for work and no where else in the world have I seen such ridiculous pricing for mobile plans. This has to stop. The CRTC have not done enough to stop the abuse.
If you've been a victim of overcharge abuse, please add your story here! The more voices are heard, the more action will be taken. Enough is enough.
Next, make sure you submit a complaint to the CCTS (CPRST in french) here: http://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/