Voicemail initial setup keeps replaying

[moxieofmice]

Hi

My voicemails intial setup keeps replaying no matter how often I set it up. She asks me to setup a pin and greeting everytime I check voicemail.

Customer care has removed re-added it and reset it and I've rebooted and tried again. Doesn't work. We've also made sure I'm dialing Fido's voicemail box number +1 416 821-6549

I really want to save time for us both and not call tech support. Can someone from tech just by pass the initial greeting for me?

[FidoPhilippe]

Hey @moxieofmice! I hope you're doing well.

Just to confirm, do you perform the full initial setup for the voicemail or are you skipping anything?

Let us know.

[moxieofmice]

Yep!  Doing the full setup, no skipping.

[FidoSaira]

Thank you for clarifying!

Do you press the pound key # when you're done setting up the voicemail?

If not, can you try it?