Voicemail initial setup keeps replaying

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I'm a Participant Level 3
I'm a Participant Level 3

Voicemail initial setup keeps replaying

Hi

My voicemails intial setup keeps replaying no matter how often I set it up. She asks me to setup a pin and greeting everytime I check voicemail.

Customer care has removed re-added it and reset it and I've rebooted and tried again. Doesn't work. We've also made sure I'm dialing Fido's voicemail box number +1 416 821-6549

I really want to save time for us both and not call tech support. Can someone from tech just by pass the initial greeting for me?

 

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Re: Voicemail initial setup keeps replaying

Hey @moxieofmice! I hope you're doing well. Smiley

 

Just to confirm, do you perform the full initial setup for the voicemail or are you skipping anything?

 

Let us know.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Voicemail initial setup keeps replaying

Yep!  Doing the full setup, no skipping.

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Re: Voicemail initial setup keeps replaying

Thank you for clarifying!

 

Do you press the pound key # when you're done setting up the voicemail?

 

If not, can you try it?

 

 



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