Loyalty Department.

[snapcutter]

Enquired about adding data to plan.  Fido reps suggested going to loyalty department. 4 times I was forwarded to the loyalty department and 4 times I was cut off. Seems like an odd way of retaining customers. Have been with Fido since they first started, I guess that doesn't mean much. maybe tim eto finally look elsewhere.

[FidoAlex]

Hi @snapcutter, Alex here!

Really sorry to hear about your experience, that's not definitely not what we want for our customers and we wouldn't want to see you leave because of this.

I've just gone ahead and sent you a DM here on the community so that we can look into this together and find the right solution.

Feel free to get back to us at your own convenience!