Loyal customers getting “special” offers

[Trevtb]

Been with Fido for +22yrs  and find these special loyal customer offers insulting.  Fido calls with special offers for only loyal long time customers and when you turn it down they go a head and offer you something a little better.   If we are so valuable should we be offered  the best from the start.  Plus people talk so when you accept the " great offer", and then go talk to colleagues or family members and find out that Your getting ripped off compared to Rogers or bell it's very frustrating!!!

[cinqjacky]

I just got an offer with free iphone 15 pro max without paying a penny because I'm a loyal customer. Loyal customer meaning paying the bill on time for 2 years.

[Cawtau]

Hello Cinqjacky,

  Welcome to the community!

  Firstly, I do not wish to downplay your loyalty. However, you might consider independently contacting Fido customer service to verify that promotion. Unfortunately, there have been a rash of similar SCAM messages in recent times (see here).

  If the offer is legitimate, you should also be able to view it in your My Account under My offers. As mentioned, customer service would also be able to verify whether that offer is indeed legitimate.

  You should note that these forums are community-driven and not intended as a venue for customer services. If you wished to verify the promotion, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Kenny13]

I only got called once about a special offer which came out to be worse that what I already had.

I have been with Fido 22+ years as well.

A colleague of mine who has been with Fido for less than 5 years was offered a free tablet and data plan for 2 years.

I never got such good deals!

[FidoVan]

Hi @Kenny13

Our offers and promotions change often and given that the offer made didn't interest you, we're happy to know that you were already enjoying a better deal!

You can keep and eye out here for our ongoing deals or on your account as often your exclusive offers will be waiting for you there!

[FidoJulien]

Hey @Trevtb

Thanks for sharing your feedback. I'm sorry to learn that you're not satisfied with our offers. They change pretty often though so keep an eye on our website!